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The importance of good communication in the workplace

Good communication is a crucial strategy for increasing productivity and sustaining healthy working relationships at all levels of an organization – and this is more true now that the Covid-19 epidemic has caused many individuals to work remotely. 

Employers who invest time and effort in providing open lines of communication will quickly create trust among employees, resulting in increases in productivity, output, and morale in general. 

Meanwhile, employees who communicate well with coworkers, managers, and customers are always significant assets to a company, and it is a skill that may often set people apart from the competition when seeking positions.

Poor workplace communication will certainly result in dissatisfied employees who will begin to doubt their own abilities and, as a result, the organization.

Here are five major reasons why you should pay attention:

Team building

Building effective teams is largely dependent on how team members communicate and interact with one another. Implementing good communication tactics, such as those described below, will go a long way toward developing effective teams. As a result, morale and employee satisfaction will improve.

Gives everyone a voice

As previously stated, employee happiness can be heavily reliant on their having a voice and being heard, whether it is in relation to an idea they have or a complaint they need to express. Everyone, regardless of level, should be able to freely speak with their peers, coworkers, and superiors thanks to well-established channels of communication.


Employees are significantly more likely to bring their ideas to the table when they are empowered to openly share them without fear of scorn or retaliation. Innovation is strongly reliant on communication, and an organization that supports communication is significantly more likely to be inventive.


Communication can be regarded from both an internal and external perspective. By collaborating internally and maintaining open lines of communication, you can ensure that the message you offer to the outside world is consistent. Any growth project relies on effective communication and the alignment of all stakeholders, internal and external.

Strong management

Managers that are good communicators are better equipped to manage their staff. Delegation of duties, conflict resolution, motivating, and relationship building (all critical roles of any manager) are all made much easier when you are an excellent communicator. 

Strong communication is more than simply being able to speak to others; it is also about empowering them to speak to one another – creating strong communication channels is critical.

How can you improve how your organisation communicates?

With over 40 years of recruitment expertise, we understand the importance of effective communication. We’ve identified some of the important areas where organizations can improve and strengthen team communication below.

  • Define goals and expectations: Managers must provide clear, attainable goals to both teams and individuals, stating exactly what is expected on any particular project and ensuring that all personnel are aware of the project’s, the department’s, and the organization’s overall objectives.

  • Clearly deliver your message – Make sure your message is clear and understandable to your target audience. To accomplish this, you must talk clearly and gently, conveying your message without generating confusion or offence.

  • Choose your medium carefully – Once you’ve created your message, you’ll want to make sure it’s delivered in the greatest way possible. While face-to-face contact is by far the most effective technique to create trust among employees, it is not always possible. Take the time to consider whether information supplied in printed form is preferable to email or if a general message will serve.

  • Keep everyone involved – Maintain open channels of communication at all times. Seek and promote progress reports and project updates on a regular basis. This is especially critical when dealing with distant employees.

  • Listen and show empathy – Communication is a two-way street, and no company or individual will last long if they do not listen to and encourage communication with the other party. Listening demonstrates respect and allows you to learn about any outstanding concerns as an employer.