AbleToTrain by Willing & Able

Distinctive business communication skills

The communication skills required to communicate with friends and family in a social situation differ from those required in a corporate one. The capacity to communicate successfully in a business setting necessitates business-specific abilities. Employers in the business community need people who can communicate information clearly and concisely, both verbally and in writing.

Interview techniques

Candidates for work in an organization may be interviewed by professionals in a supervisory or management position. Managers must be able to listen to an interviewee effectively and offer questions that elicit the most information about the candidate’s background and knowledge. Interviewers must also be able to describe the responsibilities of the position.

Correspondence in business

Professionals must be able to write business communications such as interoffice memos, emails, and letters. Individuals who write business letters must be able to tell when an informal tone is appropriate and when formal discourse is required. 

An email message informing a coworker of a meeting can, for example, have an informal tone, whereas writing a department report to senior management demands a formal communication style.


Professionals in advertising and sales have the business communication abilities to persuade an audience to take action, such as purchasing a product. Advertising experts employ their written communication abilities to create scripts for television and radio commercials, as well as ad copy for print media.  

Sales professionals utilize verbal communication abilities to offer products or services directly to customers, which necessitates interpersonal communication skills as well as the capacity to persuade an audience to buy a product or service.

Motivation and leadership

Management professionals must be able to communicate effectively in order to lead and motivate personnel. The leader must express the organization’s message and philosophy, assign tasks, and explain work procedures to employees. 

Managers must also be able to communicate effectively in order to commend and chastise employees during performance evaluations. Managers and supervisors must have interpersonal and public speaking abilities in order to lead and motivate employees.