AbleToTrain von Willing & Able

Business communication information

All written and verbal messages sent between individuals and groups to facilitate business activities are referred to as “business communication.” When dealing with others in the business world, business communication is both an art and a science, combining subtle nuance with strict cultural norms to achieve maximum impact. Learning about business communication can help you become a better communicator in business and in life as a whole.


Managing a company is a highly collaborative endeavor. Communication is essential in any collaboration because it allows different people to express themselves, consider others’ ideas, and work together to solve problems. 

Ineffective communication can reduce a team’s, individual’s, or organization’s efficiency and effectiveness in their roles, while effective communication can increase efficiency and effectiveness.


Three basic steps can be used to explain the communication process. A communicator begins by formulating and encoding a message. The communicator then sends the message over a specific medium, which is then received and decoded by the receiver. 

If communicators do not take care to preserve the integrity of their messages, problems can arise at any point during the process. This can reduce or change the communication’s intended effect.


Business communication in the modern era can take many different forms. Verbal communication can occur in person, on the phone, or over the Internet. Written correspondence can be sent by mail or over the internet. 

The nature and form of business communication can also be influenced by body language and other subtle forms of communication, such as passive aggressive behavior.


Effective communication techniques frequently assume that all participants in a conversation are aware of and using them. When this isn’t the case, as it often is between a salesperson and an irate customer, business communicators face additional difficulties in effectively communicating their intended messages.

International issues

When conducting business in different parts of the world, international business people face a unique set of communication challenges. To maximize the effectiveness of their communication, international business people must understand and exhibit the cultural traits of each country in which they do business.