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7 steps to follow for crisis management and response to incidents

In times of crisis, a company’s strength is determined not only by the security measures in place, but also by its maturity and presence of spirit. Each cyber assault causes a crisis within the firm, with the response time and type of response of the specialists in the context of the assault being the most crucial factors.

With the advent of the SARS-CoV-2 pandemic, global health emergency measures have increased. Companies’ security should not be overlooked, especially in light of the constraints imposed at the level of organizational contexts.

As in a reactive chain, cybercriminals perceive possibilities for cyber attack in these developments. Hackers take advantage of the fact that many businesses were caught off guard by the current state of affairs and had no clear plan in place to continue doing business in digital environments. This is exemplified by the number of phishing attacks that exploited the COVID-19 subject’s emotional charge to produce malicious information.

Companies must establish a cyber security foundation above which business objectives can be further fulfilled in such scenarios, but not only today. It’s referred to as crisis management and incident response, and it’s a service given by our experts to ensure that any firm can withstand any form of cyber attack.

These are the most significant actions that are represented in our working style and via which you can ensure that your company is always prepared to respond to cyber disasters effectively:


Monitoring the company’s network and its external connections

The first step is to understand what happens in the firm when there is a security breach. Continuous monitoring and reporting aids in the detection of events, lowering the danger of a crisis. To avoid serious circumstances in which large incidents disrupt the company’s operations, centralized monitoring is required both during working hours and outside of working hours.


Defining an incident response procedure

The number of security events is considerably reduced through continuous monitoring, alerting, and timely information. As a result, well-defined procedures aid in the natural and effective implementation of the measures.

In order to stop and reduce the impact of a security incident, the incident response system must include both the identification and reporting of occurrences to designated competent personnel, as well as the organization of them.


Defining the major incident threshold

The organization must take suitable actions to respond effectively to the current circumstances, depending on the severity of the situation. A significant event necessitates the participation of the company’s extended security incident response team, as well as the company’s top management and reporting to local authorities. The participation of an outside expert can ensure a correct and timely response, especially in the event of a significant crisis.


Preparing the incident response team

The team must be familiar with the response procedure and test it on a regular basis. With the growing trend of firms adopting remote work, it is critical for the team to test and review the incident response plan on a regular basis, taking into consideration the possibility that present team members may be unavailable due to circumstances beyond their control. All of these considerations must be accounted for in the response plan and communicated to the response team.


Inclusion of reporting in accordance with applicable law

International legal issues and laws must be incorporated into the incident response plan in the case of a security occurrence. Employees’ rights, occupational health and safety, third-party contracts, financial-banking provisions, insurance provisions, and other legal issues must all be addressed in the incident response plan, which must be followed and reported to external authorities in accordance with national and international law.


Communicating the plan to employees

The incident response plan must be communicated to all staff, and they must take responsibility for its proper implementation. Employees will be informed about the issues they must disclose without delay, as well as the people to whom they will disclose issues related to a potential security event, as part of the strategy. A security event should be reported as soon as possible to avoid an incident, and a security incident should be reported as soon as possible to avoid a crisis and minimize the impact of the occurrence.


Inclusion of the company’s management in the incident response plan

This is important to remember, especially when considering liability in the event of a catastrophic incident and the judgments that must be made in crucial situations. In addition, the incident response plan can not be implemented without the company’s management approval.