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7 Characteristics of effective workplace communication

It is not what you say, but how you say it — a timeless proverb that still holds true in today’s fast-paced business environments. It may sound harsh, but 86 percent of executives and employees blame business failures on bad communication. 

In other words, efficient communication may distinguish between a bad and an amazing leader, and having excellent communication skills can make or ruin a firm.

Efficient and open communication will also allow you and your team to complete tasks in a timely and professional manner. Meeting goals and completing activities and projects will be easier than ever before. Continue reading to discover the seven characteristics of good workplace communication!


Listening is the first characteristic of good workplace communication. Great leaders have the ability to listen with an open mind and without prejudice. Effective listening is critical not only for building a constructive work environment but also for personal development. You’ll be able to understand others better if you learn to listen more intently to what they’re saying, and you’ll be able to serve them better as well!

If you believe you need to improve your listening skills, devote some time to practicing active listening. Whether the speaker is discussing the hard softphones debate or a blockbuster that everyone has been talking about, active listening requires you to pay attention to what they are saying, understand what they are saying, respond to reflect on what they are saying, and retain the information for later. 


Clarity is another important aspect of good workplace communication that every leader should possess. When speaking or writing, clarity implies being straightforward and detailed and constantly delivering plain and easy-to-understand instructions on what has to be done and how it should be done.

Clear directions and expectations can help your employees understand what they should be doing and eliminate a lot of uncertainty. It’s also a personality trait that can help you eliminate ambiguity in your communication, which can be really beneficial in the long term!


Empathy is a crucial quality for leaders who want to excel at communication. This trait will help you understand how your employees feel about their jobs, particularly if they believe they are in danger or are being treated unfairly.

To keep your employees happy at work, you must learn to put yourself in their shoes and comprehend how they feel about the responsibilities they are given. If you can do this successfully, you will be able to solve difficulties and deal with challenges much more effectively!


Honesty is another essential quality for any successful leader who wants to communicate effectively with their employees. Many people believe that honesty has no place in business because it is “too hazardous” and could jeopardize a company venture or relationship. But this is far from the case! In fact, as a leader, honesty is one of the most significant qualities you can have.

When you’re open and honest with your team, they’ll trust you and feel safe working with you. Not only that, but you’ll be able to establish trusted relationships with them and assist them in motivating them to accomplish their best work, which is critical for any type of teamwork.


It’s easy to overlook the fact that being a leader frequently entails being a teacher. You have a responsibility to train your staff on the jobs they must do, as well as any extra tasks that may be assigned to them. 

However, in order to effectively teach children, you must be patient enough to ensure that they thoroughly comprehend what they need to know, even if this takes longer than normal. It will take some effort on your part to be patient as a leader, but it will help you win respect from your team members since they will see how serious and invested you are in their job.


It’s difficult to alter habits, especially when you’ve been doing things a certain way for a long time, but as a leader, adaptability is one of the most critical qualities for effective communication. Things happen unexpectedly in the workplace all of the time, and it’s critical for leaders to be able to react swiftly and effectively when they do. In fact, it will be quite beneficial to both you and your employees!


It’s easy for you to focus on yourself and the responsibilities ahead of you as a leader, but when it comes down to it, your employees are what really matter. Without them, there would be no effective workplace communication at all. 

As a result, you must cultivate the mindset of a team player. It entails more than simply putting in extra time and effort to complete tasks. It also entails devoting time to building great relationships with your staff so that they may put their faith in you as a leader.

Final thoughts

To summarize, effective communication skills are not only important but also critical for each leader. You’ll be able to manage your team smoothly and readily if you learn to communicate effectively with them, and you’ll be able to assist them in succeeding in their task.

Being a good leader is not something you can learn in a day or two. The traits listed above take time and effort to develop, as well as a willingness to learn from your mistakes. However, if you are prepared to put in the effort, you should be able to develop into an amazing leader in no time!